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Shopping Online at Alchemilla

Security
Item Availability
Payment Options
Changing/Cancelling Your Order


Security

At myAlchemilla.com, we understand how important security is to you. When you place an order at myAlchemilla.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date so you can be assured your order will be placed safely and securely.

We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are:

- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari.


Item Availability

We endeavour to have all of our products available and in stock, or to advertise otherwise, 100% of the time.

In the unusual circumstance that an item you order is temporarily out of stock, you will be notified via email and advised of the expected ship date of the item. Please be assured that you will not be charged for any item unless it is shipped to you. If for any reason you wish to cancel a backordered item, pleaseCONTACT US and we will be happy to assist you. Please note that the remaining items in your order will be processed and shipped as usual and backordered items will be sent to you, free of any additional shipping costs, in a separate shipment.


Payment Options

Payment Methods Accepted:

Paypal
Visa*
Mastercard*
US Postal Money Order
Personal Check**

We're sorry, we do not currently accept American Express or Discover cards.

*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. **Personal Check payments take up to 7 business days to clear once received. Order is processed once check is cleared.


Changing Your Order

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

- Item(s) not available;
- Difficulting in processing payment information;
- Cannot ship to address provided;
- Duplicate order was placed.

After you have clicked "Send My Order", your order begins to process and you cannot cancel or change your order.* Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

*Note: You may only cancel your order if you receive an email notifying you that:

  • One or more items in your order is on backorder (you may only cancel the backordered items). PleaseCONTACT US immediately if you wish to cancel these items.
  • We are unable to process your payment information. PleaseCONTACT US immediately if you receive our advice regarding this and you wish to cancel your order.


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